Step 1: Access the Guest Inbox
Click on the Inbox icon from the left-side menu.
Select Guest Inbox from the options.
Click the dropdown next to Unread to filter messages (All Inbox, Unread, or Archived).
Step 2: Use the Search Function
Click on the Search icon in the inbox.
Enter the guest’s name, reservation ID, or relevant keywords to locate the conversation.
If no results appear, adjust the filter settings.
Step 3: Check for Sent Messages
Locate the conversation thread with the guest.
If a message was sent, you will see the automated message in the chat history.
The sender’s name and the timestamp confirm when the message was sent.
Step 4: Confirm the Channel of Communication
Open the message thread with the guest.
Click the Channel dropdown to verify if the message was sent via Email, SMS, or other channels.
Conclusion
By following these steps, you can quickly verify if an automated message was successfully sent to a guest. If the message is missing, ensure that automation settings are correctly configured and that the guest’s contact details are accurate.