Objective
This guide will instruct you on how to edit a Booking.com reservation in Property Stack to ensure the trust accounting reflects the correct distribution of accommodation amount, channel fees, and commission.
In This Article, You Will Learn How to:
Update the accommodation amount to match the full payment received.
Edit the channel fee for accuracy.
Adjust the commission if required.
Ensure the Trust details reflect the actual financial situation.
Step 1: Locate the Reservation
Go to the Reservations tab in Property Stack.
Use the guest's name or reservation number to search for the Booking.com reservation.
Click on the reservation to open its full details.
Step 2: Update the Accommodation Amount
Within the reservation, go to the Trust section.
Click on edit icon on the Accommodation Amount to change it.
Enter the accurate amount received from Booking.com.
Click Save to confirm the changes.
Step 3: Edit the Channel Fee
Still in the Trust section, locate the Channel Fee field.
Click Edit and input the correct fee as per Booking.com’s payment breakdown.
Click Save.
Step 4: Adjust the Commission
If you notice the commission amount needs adjustment, click on the Commission field.
Enter the correct value and click Save.
Step 5: Verify the Totals
Review all amounts: Accommodation, Channel Fee, and Commission.
Make sure the values match the total payment received from Booking.com and reflect accurately in Trust.
Conclusion
When Booking.com sends the full payment despite the system being set otherwise, it's important to update the reservation details accordingly. By:
Locating the reservation,
Editing the accommodation and fees, and
Verifying totals in Trust,
you ensure accurate records and avoid discrepancies in financial reporting.
For any questions or if you need further help, feel free to reach out to our support team.