Overview
At times, the payment section in your booking system may display a higher scheduled payment than what you expect based on the total booking amount. For example, a guest might be charged an initial 50% deposit, but the final payment section shows $750 due—even when the total cost is only $757. This article explains why this happens and assures you that the system will only collect the accurate remaining balance.
Why This Happens
The system uses automated payment rules to handle scheduled payments. These rules are customizable under:
Settings > Automation > Payments
Depending on how the rules are set up, the system may show both:
A percentage-based scheduled payment (e.g., 50% deposit + 50% balance)
A fallback rule with a fixed maximum amount (e.g., $750)
These amounts are scheduled automatically at the time of booking, before any further changes like discounts or edits are applied. That’s why the second scheduled payment may appear higher than expected.
Example Scenario Breakdown
Let’s look at a scenario:
Total booking amount: $757
Initial payment (50%): $378.50 (charged at booking)
System-generated second payment: $750 (appears in the payment schedule)
Actual remaining balance: $378.50
Why does the system show $750?
This is a placeholder amount, based on either a fixed maximum or percentage at booking time. It doesn’t account for updates or changes yet. When the actual payment is due, the system calculates the exact remaining balance and only charges what is necessary—in this case, $378.50, not $750.
What You Can Expect
When the guest's final payment is processed, the system does the following:
✅ Rechecks the total booking amount
✅ Verifies how much has already been paid
✅ Calculates the true remaining balance
✅ Charges only that amount—not the scheduled placeholder
So even if the system displays $750, it will never charge more than what’s actually owed.
Tips
You can adjust or review payment rules any time under Automation Settings.
If the displayed scheduled payment seems too high, check the total booking and what’s already been paid.
Rest assured, the system only collects the correct balance at the time of payment.
Conclusion
Scheduled payment displays can sometimes look confusing due to automation rules, but there’s no need to worry. The system will never overcharge your guests. It simply prepares for multiple scenarios, and when the final payment is due, it charges only the correct remaining balance based on the booking’s actual status.
✉️ Still Have Questions?
If anything’s unclear or if you’d like help adjusting your payment rules, feel free to reach out to our support team. We’re happy to assist! 😊