Overview
When attempting to reverse a reservation, you might notice the "Reverse All" button is missing or unavailable, and a warning appears saying:
Balance will go Negative.
This message indicates that the owner’s account doesn’t have enough funds to complete the reversal. To protect account integrity, the system automatically blocks the reversal to prevent a negative balance.
Why the “Balance Will Go Negative” Message Appears
This error shows up when:
The reservation has already been disbursed to the owner
Reversing it would cause the owner's balance to drop below zero
As a result, the system disables the reversal action until funds are available.
How to Fix It
To proceed with reversing the reservation, follow these steps:
Step 1: Top Up the Owner’s Account
Ask the property owner to add sufficient funds to their account so that reversing the reservation won’t result in a negative balance. After receiving the payment, you will need to add the receipt manually to the owner account.
Step 2: Try Reversing Again
Once the funds are available, refresh the reservation page. The "Reverse All" option should now be visible and functional.
Step 3: Contact Support (If Necessary)
If the balance has been topped up but you’re still unable to reverse the reservation, our support team can assist with manually processing the reversal on your behalf.
Common Questions
Q: Can I override this warning?
A: No. The system blocks any action that would lead to a negative balance to maintain accounting accuracy.
Q: Can I reverse only part of the reservation?
A: Partial reversals also depend on the available balance. The safest route is ensuring the account has full coverage for the reversal.
Conclusion
The “Balance will go Negative” message is a safeguard to ensure financial integrity within the system. By simply topping up the owner’s account, you can proceed with the reversal and undispurse the funds as needed. And as always, our support team is here if you need help along the way.