Overview
Owners may sometimes ask about charges listed in their Owner Report. These typically come from bills added to the property — such as cleaning, maintenance, or utility costs. This article explains where these charges come from and how to respond to owners when they ask, "What is this cost for?"
Where Do These Charges Come From?
Charges shown in the Owner Report are added by staff through the property's Billing tab.
Navigation:
Menu → Property List → Edit Property → Billing Tab → + Add Bill
When you add a bill, you enter:
Payee (e.g., cleaner, contractor, supplier)
Description (e.g., "Cleaning – July 10 checkout")
Amount
Category/Code (e.g., Cleaning, Repairs)
These are then included as deductions in the Owner Report.
What the Owner Sees
In the Owner Report (or the Owner Statement PDF), these charges appear under Invoices.
The owner will see:
Date of the charge
Payee name
Amount
Description, if provided
If the description is missing or unclear, they may ask:
"What is this cost for?"
"Who was paid and why?"
How to Respond to the Owner
To identify the charge:
Go to the property’s Billing tab
Locate the matching bill
Review the description, payee, and category
Reply to the owner with context (e.g., “This was for post-checkout cleaning on July 10”)
Best Practices to Avoid Confusion
Use clear and specific descriptions when adding bills
Select the correct Code (e.g., Cleaning, Repairs, Utilities)
Attach any relevant receipts or documents when possible
These practices ensure transparency and reduce follow-up questions from owners.
Conclusion
Charges in the Owner Report come from bills you or your team add to the property. By including clear descriptions and using proper billing categories, you can make it easy for owners to understand their monthly statements and reduce confusion around payouts.