Overview
If your property isn’t receiving bookings, it could be due to several configuration-related issues that affect its visibility and availability on booking platforms. This article outlines the most common causes and the steps you can take to resolve them.
1. Property Is Not Live or Active on Channels
If your property is not fully listed or synced with platforms like Airbnb or Booking.com, it won’t appear in guest search results.
Check the following:
Ensure the property is marked as Live on all connected channels
Review for any missing mandatory information (address, images, cancellation policy, etc.)
Confirm that there are no sync or connection errors
2. Calendar Availability Is Blocked
A property won’t receive bookings if the calendar doesn’t show open availability.
Check the following:
Ensure dates are unblocked in your PMS calendar
Validate iCal/API sync if availability is being pulled from another platform
Check for booking windows that may unintentionally restrict availability
3. Pricing Not Set on PriceLabs
If your property relies on PriceLabs for pricing and it hasn’t been set or synced correctly, it may appear as unavailable or unbookable.
Check the following:
Ensure a base price and dynamic rules are set in PriceLabs
Confirm that pricing is syncing to PropertyStack successfully
Look for blank or missing price entries in the calendar
4. Rolling Window & Booking Policies
Booking availability is often limited by rolling windows or advanced notice policies.
Key settings that affect visibility include:
Rolling Window: Defines how far into the future bookings are allowed (e.g., only 30 days ahead)
Advanced Notice: Blocks last-minute bookings if too strict (e.g., set to 2 days)
Day Before/After Block: Prevents bookings around existing reservations for preparation
These settings can unintentionally prevent your property from showing as bookable even when dates are available.
Conclusion
If your property isn’t getting bookings, begin by reviewing its channel connection, calendar, pricing setup, and booking rules. Often, small configuration details—like advanced notice or missing pricing—can make a property invisible in guest searches. Once reviewed, test the property’s availability directly on connected OTAs. If the problem persists, reach out to support for further assistance.