In this article, we will run through how to create a bond authorisation hold in PropertyStack, including when and why you might use it.
Objective:
By following this article, you will learn how to set up a temporary bond authorisation hold on a guest’s card. This ensures funds are reserved prior to check-in without immediately charging the guest.
In This Article, You Will Learn How to:
Navigate to the automation settings for payments
Create a payment flow with the bond hold option
Understand the timing and duration of the hold
Note:
A bond authorisation hold is valid for 7 days from the time of charge. If not processed within that time, it will automatically be released back to the guest’s card.
Step 1: Go to Automation Settings
Navigate to Settings in your PropertyStack account.
Select Automations.
Click on Payments.
Step 2: Create a Payment Flow
Click Create Payment Flow.
Select the channel.
In the amount type field, select $ Hold.
Set the amount you want to hold for the bond.
Assign it to the properties.
Then, click on Save.
Step 3: Timing the Hold
Set up the hold just before check-in (ideally within 7 days before arrival) to ensure the authorisation remains active for the guest’s stay.
If the hold is not converted to a charge within 7 days, it will automatically be released back to the guest’s card.
Conclusion
You have now learned how to set up a bond authorisation hold in PropertyStack. By following these steps, you can ensure funds are securely reserved without charging the guest upfront, while also avoiding automatic release before check-in.