Objective:
Master the steps to off-board a property listing from PropertyStack to ensure a smooth transition without inconveniences such as unwanted bookings or cancellation fees.
In This Article, You Will Learn How to:
Locate and select your property for off-boarding.
Navigate the off-boarding wizard and enter off-boarding details.
Cancel any upcoming bookings.
Delist the property from OTA channels.
Notify contractors of the off-boarding.
Confirm and delete the property from the platform.
Step 1: Find the Listing for Off-boarding
Prepare for Offboarding
Log in to your PropertyStack account.
From the left-hand menu, click on
icon.
Click on "Property List" to view all your properties.
Locate the property which you want to offboard and click on
icon next to it.
βOnce you are in the property edit mode, navigate to the "Settings" tab.
Scroll down to find the "Offboard Property" button.
Click on it to Offboard the property.
β
Access "On/Offboarding" from the Sidebar
From the left-hand menu, select "Menu Icon" to expand the submenu.
Click on "On/Offboarding".
Switch to the "Off-boarding" tab.
2. Locate the Listing You Want to Off-board
Find the property you wish to off-board.
Click on the arrow icon next to the property listing to view details.
Step 2: Start the Off-boarding Wizard with Off-boarding Details
Enter Off-boarding Details
Click on "Start Off-boarding" in the property details.
Fill in the necessary off-boarding details, including a description, reason, and off-boarding date.
Click "Next" to proceed.
Step 3: Cancel Bookings
Navigate to "Bookings To Cancel" Screen
The wizard will take you to the "Bookings To Cancel" screen.
Review all future bookings and ensure they are cancelled to avoid cancellation fees.
Click "Cancel" next to each booking.
Click "Next" to proceed.
Note: Ensure bookings are also cancelled in the OTA channels. Learn how to cancel bookings on OTA platforms.
Step 4: Delist from OTAs
Proceed to the "Delist From Platforms" Stage
Disconnect the property from each OTA platform, such as Airbnb and Booking.com.
Note: This unmapps and disconnects the listing from the OTA; you MUST go into the OTA to remove the listing from the individual platform.
Also, please email [email protected] with the listing title, and we will unmap the listing on the backend. There is a temporary error with the "disconnect" button within Propertystack
Step 5: Inform Contractors
Reach "Inform Contractors" Stage
Notify any associated contractors via email that the property is going offline.
Click "Send Email To All" or send individual emails as required.
You can send a customised email to all contractors.
Note: This step is crucial to stop contractors from visiting the property after the off-boarding date and to inform cleaning companies to collect all linen and not reset it for the next guest.
Step 6: Confirm and Delete Property
Confirm All Off-boarding Tasks are Complete
Ensure that all off-boarding steps are finished.
Click "Delete" to remove the property from your listings on PropertyStack.
Acknowledge the confirmation prompt to finalize the removal.
Conclusion
Successfully off-boarding your property listing in PropertyStack ensures no unexpected bookings occur and prevents incurring cancellation fees. Always confirm the completion of each step in the off-boarding wizard for a hassle-free transition.
Note: Delisting properties should be done cautiously and only when you are certain no further bookings are desired. Always double-check for outstanding reservations before proceeding with off-boarding to maintain service excellence and avoid disruptions.