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How to Charge a Guest via PayAdvantage if the Guest's Card Wasn't Saved in PropertyStack
How to Charge a Guest via PayAdvantage if the Guest's Card Wasn't Saved in PropertyStack

In this article, we will walk through how to charge a guests card using payadvantage if that guests card didn't save in Propertystack

Support Property Stack avatar
Written by Support Property Stack
Updated over a week ago

Objective:

This guide details the process of charging a guest through PayAdvantage when their card details are not available in PropertyStack, covering different scenarios such as using an alternate card, card saving issues, or processing errors.

In This Article, You Will Learn How to:

  • Access the PayAdvantage dashboard.

  • Create and send a payment request.

  • Track payment status.

Use Cases:

  1. Guest Needs to Pay with a Different Card: Use PayAdvantage to process the payment if the guest wants to use an alternate card.

  2. Guest's Card Didn't Save in PropertyStack: Handle cases where the card details were not saved correctly.

  3. Error Processing Card via PropertyStack: Use PayAdvantage as a backup payment method if there's a processing issue.

Step 1: Access PayAdvantage Dashboard

  1. Visit PayAdvantage Dashboard.

Step 2: Create a Payment

  1. Go to the Dashboard.

  2. Click on Create a Payment.

Step 3: Create Customer Profile

  1. Click Create a Customer.

  2. Enter customer details:

    • Use the booking reference number as the "Customer #".

    • Include the guest's name, email, and contact number.

Step 4: Add Item/Description

  1. Enter an item/description the guest will recognize, such as the property address or listing name.

  2. Specify the amount to be charged.

    • Note: If you tick on-charge merchant fee, it will add in the merchant fee to teh booking. In this case $4,250 + merchant fee

Step 5: Choose Payment Method

  1. Select Pay by Link with enhanced security.

  2. Send the payment link via SMS and Email.

Step 6: Confirm and Send

  1. Review the payment details.

    1. Add in your preferred payment request

      • SMS/Email: this will send the guest a link to the payment and will look something like below:

      • Share Payment request: This will give you the actual link to copy and paste to a clipboard so you can send it via the channel

  1. Confirm and send the payment link to the guest.

Step 7: Track Payment

  1. Monitor the status of the payment request in the dashboard under "Outstanding Payment Requests".

Conclusion: By following these steps, you can successfully charge a guest via PayAdvantage when the guest's card information is not available in PropertyStack. This method is particularly useful in cases of alternate payment methods, issues with card saving, or processing errors. Always ensure that the payment status is tracked and confirmed.

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